Gainwell Technologies seeks an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. You will lead a team of QA professionals responsible for monitoring customer interactions, maintaining quality and compliance standards, and driving tangible improvements in the customer experience.
In this role you will coach and develop your team, analyze quality trends, lead calibration sessions, and partner with Operations and Training to turn insights into measurable
#J-18808-LjbffrRemote Call Center Quality Assurance Lead in workfromhome at Unknown Company
- Typical pay
- $37,830–$58,550
For context, most customer service representatives earn between $37,830–$58,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.