Gainwell Technologies is seeking an experienced Call Center Quality Assurance Supervisor to support California's Medi-Cal program. You will lead a team of QA professionals responsible for monitoring customer interactions, maintaining quality standards, and driving improvements in the customer experience.
You will coach and develop your team, analyze quality trends, lead calibration efforts, and collaborate with Operations, Training, and Leadership to turn insights into measurable performance
#J-18808-LjbffrRemote Call Center QA Supervisor: Lead Quality & Growth in west sacramento at Unknown Company
This position is listed as full time and onsite.