Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program in West Sacramento. You will monitor quality standards, coach Customer Service Representatives, and partner with Operations, Training, and Leadership to improve performance and ensure compliance.
The role offers a hybrid work arrangement with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, and a pay range reflecting California market rates.
#J-18808-LjbffrRemote Call Center QA Lead - Quality & Coaching in west sacramento at Unknown Company
- Typical pay
- $38,500–$59,850
For context, most customer service representatives earn between $38,500–$59,850 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and hybrid.