Gainwell Technologies in California is seeking an experienced Call Center Quality Assurance Lead to support Medi-Cal operations. You will monitor interactions, coach representatives, and partner with Operations and Leadership to improve performance and compliance.
This role is primarily remote with occasional onsite work at West Sacramento, CA. The ideal candidate has QA experience in high-volume centers, strong analytical and communication skills, and familiarity with CRM and quality monitoring
#J-18808-LjbffrRemote Call Center QA Lead - Healthcare Compliance in west sacramento at Unknown Company
- Typical pay
- $38,500–$59,850
For context, most customer service representatives earn between $38,500–$59,850 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.