Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program in a fully remote role. You will monitor and evaluate customer interactions to ensure accuracy, compliance, and a consistent customer experience across our contact center operations.
You will analyze quality results, participate in calibration sessions, and collaborate with Quality, Operations, and Training teams to strengthen service delivery and drive continuous
#J-18808-LjbffrRemote Call Center QA Analyst - Medi-Cal Compliance in oh at Unknown Company
- Typical pay
- $39,650–$64,580
For context, most customer service representatives earn between $39,650–$64,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.