Xterra Health in the United States is seeking a Call Center Manager to own end-to-end contact center operations, staffing, queues, and service levels. You will lead the Call Center Team Leads and be accountable for performance, quality, and privacy practices protecting veteran information.
This hands-on, data-driven role requires coaching the team, building dashboards, and partnering with HR on recruitment while maintaining compassion for veterans at the center of every interaction.
#J-18808-LjbffrRemote Call Center Operations Manager (Veteran Focus) in salem at Unknown Company
This position is listed as full time and onsite.