Socket.dev is seeking a seasoned Call Center Manager/Director to lead our 24/7 remote operation. You will drive service levels, agent performance, and customer satisfaction across the center.
We value data analytics, scheduling, budgeting, and strong de-escalation skills. This role supports US-based operations with a base salary plus performance-based bonus. Bilingual candidates are a plus and remote work is available.
#J-18808-LjbffrRemote Call Center Director — 24/7 Ops & CX Leader in town of florida at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.