To ensure seamless coordination and technical readiness for virtual tours, the full-time Remote Call Center Confirmer will verify reservation details, guide technology onboarding, and maintain operational excellence while working from home in Florida. Key responsibilities Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications Guide owners through necessary software requirements and troubleshoot connectivity issues prior to tours Accurately enter and update reservation data, maintaining up-to-date contact information within company systems Required qualifications 2+ years of experience in a customer service or virtual support environment Vacation Ownership or Timeshare Outbound experience highly preferred Proven ability to communicate effectively via telephone and digital channels Strength in various tech platforms, including SPI, Excel, Email, Jag, and Max Ability to interpret data and solve practical problems while maintaining professionalism with sensitive information