Compassionately delivering exceptional customer service, the full-time Remote Call Center Agent will manage a high volume of inbound calls, address inquiries, and provide solutions while adhering to compliance guidelines. Key responsibilities: Handle approximately 45-75 inbound calls daily, assisting callers with inquiries and issue resolution Create and manage service requests based on customer needs while maintaining accurate documentation of interactions Deliver excellent customer service with professionalism, patience, and empathy, while adhering to company policies and compliance standards Required qualifications: High School Diploma or GED preferred 2-3 years of customer service experience, with a strong preference for phone-based experience Proficiency in Microsoft Office and general computer skills Experience with keyword searching; Boolean search skills are a plus Bilingual skills are a plus but not required