JSI is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center to resolve peripheral issues and provide friendly, effective support to customers remotely. You will handle inbound calls, document issues, and maintain QA standards while collaborating with the team.
The role requires fluency in English and Spanish, a high school diploma, and solid problem‑solving skills. Expect a four 10‑hour shift schedule, including occasional weekend days.
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