To provide exceptional customer service, the part-time hourly Remote Bilingual French Customer Service Representative will handle inquiries, maximize sales opportunities, and maintain accurate customer records while working from home. Key responsibilities Handle customer inquiries and complaints efficiently Maximize sales opportunities through upselling and cross-selling Document and update customer records based on interactions Required qualifications Fluency in both English and Canadian French (written and verbal) Minimum of 2 years customer service experience in a call center environment High school diploma required; college education preferred Experience with luxury brand products and home appliances Ability to diagnose and troubleshoot customer issues