Remote Bilingual Customer Service TX (Fully Remote)

• Field inbound calls from customers providing support for phone services and inmate account funding.
• Ensure smooth management of inmate financial needs while helping families stay connected.

Responsibilities:

• Respond to inquiries via inbound telephone interactions in a polite and professional manner.
• Document each encounter/resolution in the computer tracking system.
• Forward specific inquiries as directed for priority resolution.

Work at Home Requirements:

• Provide high-speed wired internet with upload speed of 25 Mbps and download speed of 50 Mbps.
• Use a supported smartphone or tablet with Microsoft Authenticator installed.

What We Offer:

• Virtual paid training from home in Texas.
• 100% remote work with company-provided equipment.

Qualfon

Qualfon is a customer experience company focused on delivering engaging interactions and positive experiences. They aim to create job opportunities and be the partner of choice for their clients.