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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$18.00/hr - $21.00/hr
Direct message the job poster from Insight Global
Professional Recruiter for Insight Global
This is a long term contract to hire role for a client of our in the higher education space!
Day to day Tasks will include:
o Receiving 30-100 incoming calls relating to military-related benefit programs for the university
o Working in the salesforce platform for documentation, and with the PureCloud phone system
o Reviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.
o Coordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.
o Completing attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems.
o Maintaining and updating records and files and ensures payments are processed and sent to students or to the University.
o Checking eligibility status of student and updates records to reflect correct current entitlement.
o Attending and participating in departmental meetings
o Obtaining and conveys information as required for compliance.
o Adjusting courses and funding for active-duty students
Must Haves:
* 2+ years of experience in financial aid or similar Benefits or customer service field/environment
* Experience on with PureCloud phone system or a comparable alternative
* Must have experience with a role that requires typing and working with multiple software platforms at once
* Access to stable Wi-Fi and a working area at home
Plusses:
* Knowledge and/or experience working with VA benefit programs.
* Experience with Banner or other information management system
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
AdministrativeIndustries
Higher Education
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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