Supporting employees with their benefit inquiries, the full-time Remote Benefits Call Center Representative will answer incoming calls regarding healthcare, retirement, and other benefit options while managing a steady call volume and performing administrative tasks. Key responsibilities: Help participants understand plan options and provisions Respond to client inquiries via phone and web, completing customer-related transactions Document calls thoroughly in the case management system and meet accuracy and timeliness standards Required qualifications: Previous call center experience with high-volume calls Experience with healthcare or employer benefits (highly preferred) High school diploma or GED Proficiency in keyboarding and MS Office Successful background check & drug test (includes education and employment verification)