Cognizant is seeking an AWS Connect Administrator to manage and optimize Amazon Connect environments. The role involves configuring contact flows, queues, routing profiles, and agent/security profiles, with a focus on high availability and performance.
You will collaborate with ITSM, CRM integrations, and Lambda/API workflows to enhance customer experiences. The position offers remote work and requires delivering 24x7 support as needed, with opportunities for automation and platform
#J-18808-LjbffrRemote AWS Connect Admin | Contact Center Automation in lincoln at Unknown Company
This position is listed as full time and able to be worked remotely.