Humana Inc. is seeking an Associate Vice President of Medicare Inbound Contact Operations to lead a large, complex contact center portfolio across internal and partner teams.
You will drive a multi-year strategy for service excellence, oversee performance across Stars, NPS, and customer experience, and optimize digital and automation initiatives while ensuring regulatory compliance and strong workforce engagement.
#J-18808-LjbffrRemote AVP, Medicare Inbound Operations in workfromhome at Unknown Company
This position is listed as full time and onsite.