CARSTAR Lucky Body Shop is seeking a friendly, organized, and customer-focused Remote Appointment Coordinator to help provide our customers with a seamless experience from start to finish.
In this role, you will be responsible for communicating with customers, scheduling repair appointments and estimates, confirming appointments, and helping customers understand the next steps in their vehicle repair process. The ideal candidate is professional, dependable, detail-oriented, and comfortable communicating by phone, email, and online messaging.
Responsibilities
Schedule and coordinate vehicle repair and estimate appointments.
Respond promptly to customer calls, emails, and online inquiries.
Confirm appointments and send customer reminders.
Assist customers with questions about services and the repair process.
Coordinate communication between customers and the body shop team.
Update customer information and appointment records.
Reschedule appointments when necessary.
Provide excellent customer service throughout the repair experience.
Qualifications
Previous customer service, scheduling, receptionist, or administrative experience preferred.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Comfortable using computers, email, scheduling software, and customer databases.
Professional and friendly phone manner.
Ability to work independently in a remote environment.
Automotive or collision-repair experience is a plus but not required.
About CARSTAR Lucky Body Shop
At CARSTAR Lucky Body Shop, we combine OEM-certified training with meticulous craftsmanship to ensure vehicles are repaired according to manufacturer standards. Our commitment to customer service provides customers with a seamless, trustworthy experience from start to finish.
Join CARSTAR Lucky Body Shop and help make every customer's repair experience smooth, informed, and stress-free.
Remote Appointment Coordinator in Los Angeles at CARSTAR Lucky Body Shop
This position is listed as full time and able to be worked remotely. It was posted yesterday.