Track is seeking a remote Support Operations Specialist to own Zendesk tuning, dashboards, and knowledge management. You will collaborate with Support Leadership, Product, and Engineering to optimize AI tools, reduce ticket volume, and improve self-service adoption across Track's SaaS platform.
You will build and maintain articles, guides, and training for Tier 1/2 agents, ensuring accurate defect documentation and effective escalation paths.
#J-18808-LjbffrRemote AI-Driven Support Operations Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.