Track is seeking a remote Support Operations Specialist to own Zendesk tuning, dashboards, and knowledge management.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
You will collaborate with Support Leadership, Product, and Engineering to optimize AI tools, reduce ticket volume, and improve self-service adoption across Tracks SaaS platform.
You will build and maintain articles, guides, and training for Tier 1/2 agents, ensuring accurate defect documentation and effective escalation paths. xmvmafu
Remote working/work at home options are available for this role.
Remote AI-Driven Support Operations Specialist (21) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.