Halo Hospitality is seeking a Customer Service Manager to lead our customer service team, maximize automation of guest communications, and elevate the guest experience with AI tools like Claude/Cowork and Trellis.
You will design, test, and refine automations, own escalations, and mentor a lean team across remote operations, ensuring fast response times and maintaining our 4.9+ review scores.
This role requires US Eastern Time availability and a remote setup from Colombia.
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