Remote Administrative / Customer Advocate Speclst

Remote Administrative / Customer Advocate Specialist

Administrative / Customer Advocate Specialist at a financial services, mortgage company. REMOTE role. Position will support legal department and handle administrative duties. Temporary, 3+ months, could be more potential. $24-$26 per hour DOE. Mon-Fri, 7:30am - 4:00pm Pacific time zone daily.

What's in it for you?

• Remote position, will receive loaned desktop, headset equipment
• Benefits offered through Elwood Staffing
• Potential foot in door with strong financial services company

Remote Administrative / Customer Advocate Speclst Details:

• Contract position
• $ 24.00 to $ 26.00 / hour
• First Shift (Monday through Friday from 07:30am to 04:00pm)

Administrative / Customer Advocate Specialist at a financial services, mortgage company. REMOTE role. Position will support legal department and handle administrative duties.

• Create, maintain, file, and retrieve customer complaint and mortgage servicing records in secure document-management systems.
• Maintain and update complaint tracking logs, ensuring status, ownership, deadlines, correspondence, and resolution details are accurate for reporting.
• Review scanned mail and incoming correspondence, determine the appropriate handling path, and route time-sensitive or legal matters to the correct team.
• Retrieve historical documents and import records into customer files while validating account data and document completeness.
• Monitor internal and external email shared inboxes and complete assigned requests within departmental, regulatory, and contractual timelines.
• Support exception reporting and identify missing, inconsistent, or overdue items requiring follow-up or escalation.
• Participate in internal and external audit requests by locating files, validating records, and maintaining complete documentation.
• Provide general admin support as needed

Remote Administrative / Customer Advocate Speclst Qualifications:

• 1-3 years of administrative experience in residential mortgage servicing company
• Proficient with Microsoft Excel, Word and Outlook
• Nice to have experience with Fiserv, OnBase and/or Compliance360

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