Remote Account Manager

VentureCopilot connects ambitious US founders with vetted global talent. We accept fewer than 1% of applicants and stay involved after placement, so the match works long after day one.

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About the Role

We're looking for a relationship-driven Account Manager to own the ongoing relationship with a US company's customers and help them grow with the business.

You'll be the main point of contact for a portfolio of accounts: understanding what each customer needs, keeping them happy, managing renewals, and finding opportunities to expand. It's a role for someone who is equally comfortable with people and with numbers.

About Your Client

You'll be matched with a US-based founder or executive at a growing company. We match on skills, working style, and timezone before you start, and we run a setup call before your first day so the first weeks are smooth.

Your Impact

Keeping a customer is far easier than winning a new one. You protect existing revenue and help it grow by making sure every account feels understood and gets real value.

Core Responsibilities

Account Ownership

• Serve as the primary contact for an assigned portfolio of accounts
• Build strong relationships with key stakeholders and decision makers
• Understand each customer's goals, challenges, and usage
• Run regular check-ins, business reviews, and status calls
• Track renewal dates and start the renewal process early
• Identify upsell and cross-sell opportunities and bring them to the sales team
• Spot at-risk accounts early and put a plan in place to keep them
• Prepare proposals, quotes, and renewal documents

Coordination & Reporting

• Work with support, product, and sales teams to resolve customer issues quickly
• Keep account notes, contacts, and activity current in the CRM
• Track account health, renewals, and revenue metrics and report on them regularly
• Gather customer feedback and share insights with the team

Requirements

Must-Have

• Professional English fluency with excellent written and spoken communication
• 3+ years in account management, customer success, or another client-facing role
• A track record of building strong client relationships
• Comfort discussing pricing, renewals, and contracts
• Experience with a CRM such as HubSpot or Salesforce
• Organized, proactive, and comfortable managing many accounts at once
• A stable internet connection and a professional remote workspace

Nice-to-Have

• Experience managing US-based clients
• SaaS, subscription, or services account management experience
• Experience working toward renewal or expansion targets
• Comfort using AI tools to prepare for calls and summarize accounts
• Fully remote: work from anywhere in the MENA region with a stable internet connection
• Competitive salary: top-tier pay for your skills and experience
• Long-term contracts: we hire for lasting partnerships, not short projects
• Account Manager support: regular check-ins so you're never flying solo
• Room to grow: work alongside founders building real companies, with more ownership as you prove yourself

Ready to Join Us?

Organized, resourceful, and ready to work alongside founders who are building real companies? This role is for you.