SAIC is seeking an experienced Service Desk Team Lead to oversee a 24/7 operation, supervise analysts, and ensure SLA compliance within an IT outsourcing environment. The role centers on leadership, incident handling, and performance reporting.
Strong ITIL v4 and HDI Manager-Level credentials are required, along with hands-on experience with ServiceNow and Genesys reporting. Remote work options exist; expect collaboration with clients and management across shifts.
#J-18808-LjbffrRemote 24/7 Service Desk Lead ITIL & Reporting in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.