Remittance Reimbursement Specialist

Job TitlePRIMARY RESPONSIBILITIES:Ensure timely and accurate posting of all electronic and paper payments, denials and correspondence from patients and insurance companiesIdentify underpayments and overpayments made by patients and third-party payers while monitoring the credit balance reportProcess all credit card transactionsResolve unapplied reports in a timely manner and contact insurance companies for payment and patient information to help identify payments which cannot be appliedCertify the review and timely submission of all patient refundsReview adjustments for accuracyDownload and logs bank deposits, verify batch totals, reconcile, and update payment batchesRecognize and locate remittance advice and Explanation of Benefits (EOBs) from payer websitesIdentify insurance contract opportunities/requirements and communicates to the Payor Relations departmentProcess, sort, and direct incoming and outgoing mail to the appropriate teams and departmentsMaintain patient accounts by appropriately notating, updating, and collecting patient demographic, and insurance informationProvide management team with immediate feedback on issues affecting workflow, reimbursement, and customer serviceAdhere to appropriate quality control, confidentiality, and HIPAA guidelinesAttend staff meetings and report on monthly performance and activitiesSupply excellent customer service, whether to inside stakeholders or external customers/contactsQUALIFICATIONS, SKILLS & COMPETENCIES:Bachelor's degree, preferred3 + years in customer service, insurance verification and insurance billing, requiredPrevious experience with cash posting, medical claims processing, insurance verification, medical records and insurance terminologyCompetency with Windows PC Applications, including strong Microsoft Word and Microsoft Excel skillsStrong keyboard and navigation skills and ability to learn new computer skills & applicationsAbility to handle multiple tasks and accurately process high volumes of work, while prioritizing work and managing time effectively to meet deadlinesCapable of making decisions and solving problems using established departmental standard operating procedures and guidelines with limited supervisionDemonstrated effective and appropriate communication styles and interpersonal skills that promote positive and professional working relationships with peers and management teamAbility to assist with and adapt to departmental and / or company procedural changesAs this is a hybrid position, must be able to commute to headquarters in Mount Laurel, NJAble to work a 40-hour schedule within the operating hours of the department, 8 AM to 9:30 AM start time and ending 5:00 PM to 6:30 PMIt may be necessary, based on business and departmental need, to work occasional overtime and/or weekends.Telecommute work possible, subject to business environmental conditionsBENEFITS:Competitive salary and bonus structureHealth, dental and vision insurance as well as other ancillary benefitsRetirement savings plan – 401(k) – with company matchPaid time off (PTO) and holidaysProfessional development and training opportunitiesEmployee wellness programsEEO STATEMENT:RMX Monitoring, LLC. is an equal opportunity employer who openly supports and fully commits to recruitment, selection, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, and/or local laws. Inclusion and diversity amongst our teams is essential to our success.