Job TitleAt Goal Solutions, this role exists to fix what breaks, streamline what slows us down, and protect the client experience. You'll own issues end-to-end, improve processes, and help operations scale effectively. If you enjoy solving problems, working with data, and making systems better—you'll thrive here.What You'll DoOwn and resolve operational issues, escalations, and account discrepanciesReconcile servicing transactions with a high degree of accuracyIdentify root causes and implement long-term fixesImprove processes, documentation, and workflows to reduce errorsPartner across Operations, IT, and Client teams to execute improvementsWhat to Expect in This RoleFast-paced environment with shifting priorities and time-sensitive workHigh attention to detail required across multiple systems and processesFrequent problem-solving and issue resolutionOngoing collaboration across teams and stakeholdersYou'll Be a Great Fit If YouStay organized and accurate while managing multiple prioritiesCan shift quickly and stay calm under pressureTake ownership of problems and follow them through to resolutionEnjoy improving processes—not just maintaining themBring urgency, accountability, and attention to detail to your workWhat You Bring – Required2–4 years of experience in operations, reconciliations, or issue resolutionStrong analytical and problem-solving skillsAbility to manage multiple priorities independentlyHigh attention to detail and accuracyWhat You Bring – Nice to HaveExperience in financial services, fintech, or loan servicingExperience with payment processing, reconciliations, or account-level researchFamiliarity with CRM, SQL or workflow tools (Salesforce a plus)Success Looks Like (6–12 Months)Escalations are resolved end-to-end with minimal handoffsErrors decrease due to root-cause improvements you implementProcesses are more efficient, documented, and scalableYou're a trusted go-to resource for solving operational challengesWhy Goal SolutionsCompetitive salary + bonus eligibility401(k) with 4% company matchMedical, dental, vision, and HSA ($1,700 annual contribution)14 paid holidays (including your birthday)Paid parental leave, tuition reimbursement, and long-term incentivesApply if you enjoy solving problems end-to-end and leaving processes better than you found them.