Business Development ManagerSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none.
At Paul Davis, our passion for quality drives everything we do.We are excited to announce the opening for a Business Development Manager to work Monday-Friday, 8am – 5pm, with flexibility to work additional time frames and hours. This position will be responsible for establishing new partnerships and strengthen relationships within the insurance claims, commercial and industrial sectors such as: Schools, Hospitals, Facility Managers, Industrial clients, Business Executives, Property Managers, Adjusters, Brokers, and Risk Officials. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success.If you are looking for a career that will provide a deep satisfaction of helping others and building relationships of a lifetime, come join us!Basic Functions:Retain and grow existing relationships with current strategic accountsOnboard and train clients and Paul Davis team on service level agreements (SLAs)Takes responsibility for communicating to key accounts regarding ongoing projects, WIP and JPS ReportsRecruits and Supports new strategic relationships as neededSupports and assists the overall Relationship Development Team (RDT)The Strategic Account Executive will be expected to take on additional responsibility over time based upon their desire, initiative & performanceThis role is ever evolving, and functions may be added/removed over timeBasic Requirements:High School Diploma or equivalentAssociates or bachelor's degree is desired especially in area of MarketingExperience in marketing and customer serviceHighly Organized and versed in prioritization of tasksHigh level CommunicatorHigh aptitude in Microsoft office suite & Office 365Appropriate AttireFun and Outgoing Personality2 year Non – Compete Agreement on fileEvaluated On:Total Sales revenues vs goalsRevenue growth of accounts from year over yearSkill Development versus Annual Skill Development GoalsPerformance in alignment with the job descriptionBehaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand PromiseCommitment to teamOverall Primary Duties:Grow the Strategic Account Relationships based on sales from prior yearsRetain lasting relationships with key commercial accounts to capture new revenue through new and existing relationships with association / property managersSet proper expectations with association managers/ property managersTeach, Train and Onboard New, and Existing AccountsBrand the Paul Davis name by being involved in MHA, BOMA, CAI and being committed to Boards.
Not limited to.Review, Update and Manage RMS and Salesforce softwareMaintain Commercial Sales Budget monthly and yearly and provide input when requestedWork directly as a contributing team member with RDTWork directly with Team Leads and project management teams to ensure a positive client experienceMaintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow upSecondary Duties:Participate in on call rotation.Supports in Recruit new key accounts that align with the Paul Davis way.Supports in Building, creating, and execute SLA with new Strategic AccountsParticipate in Relationship Development eventsCreate and Manage EPP for Strategic AccountsProfessionally handle and resolve all complaints in a timely fashion.Supports RPMs in setting proper expectations with clients.Support's RPMs in Obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.Ability to teach PMs in scoping, gathering required information needed, and working with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects.Ability to teach PMs how to review & provide feedback on all estimates.Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.Provide feedback to other management based on observations from the field and the relationship.Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.Attend Bi-Weekly Relationship Development Team MeetingsAttend Bi-Weekly GS&RShare your office365 calendar with your supervisor on an ongoing basis.Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)High Level Job Responsibilities Include:Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.Participate in emergency services when an "All Hands-On Deck" scenario arises.Participate in ongoing problem solving and practicing continuous improvement of the team and company.Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.Hours:This is a full-time position.Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.Reward:Compensation is evaluated on annual basis in quarter 1 of each year after a full year is completed.Promotions and advancement within the position bring progressively greater challenge, learning & responsibility.Physical Requirements:Able to lift 50 pounds and carry at least 20 feetAble to climb 2 flights of stairs while carrying 30 pounds.Able to traverse water, fire, and smoke damaged flooring Compensation: $50,000.00 - $100,000.00 per yearOur Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission: To provide opportunities for great people to deliver Best in Class results