Relationship Banker II - Floater

Relationship Banker II - FloatersRelationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.Relationship Banker II - Floaters will travel between assigned locationsResponsibilitiesIdentify customer needs and make the appropriate referrals through proactive sales/service effortsService, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, and loan payments)Maintain and balance a cash drawer. Abundant cash handling is expectedOpen, close, and maintenance accountsMust achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into salesMaking outreach calls to customers and/or prospectsMeet and greet public in a professional manner that reinforces Trustmark's service standardsAll work must be performed within the bank's guidelines, policies, procedures, and standards of performancePotentially manage, coach, and provide training for other Relationship Bankers and/or Tellers; manage scheduling and overtime, conduct required meetings, jointly complete performance appraisals, and delegate additional duties as requiredProcessing oversight and responsibility to review/approve various transactions, such as night drop contracts/logs, ATM deposits, collection items, money orders, official checks, and cash drawersPotential for cash shipment and vault managementPotential for loan origination responsibilities and administration thereofPerform additional duties as assignedTravel among assigned locationsQualificationsHigh school diploma or GED2 years of face-to-face customer service experience, retail sales experience or prior Trustmark Relationship Banker experience with a demonstrated track record of exceeding the individual performance goals.Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employmentBe able to register with the National Mortgage Licensing System and Registry (NMLS)Able to use basic math concepts and can handle routine transactions and close out the cash drawerExceptional customer service skills with the ability to learn and communicate Trustmark productsPass appropriate assessment tests related to customer service and math skillsAble to meet sales goals in a retail environmentBasic computer skills and the ability to learn internal technology systems to perform work tasksStrong interpersonal and communication skills both verbal and writtenTime management skillsDetail-oriented with a focus on quality and accuracyDemonstrate professional appearance and mannerisms as this position works with the public on a daily basisPrior supervisory experience in a retail or bank environment preferredPrior experience processing consumer or mortgage loans preferred2 years of banking industry knowledge specifically of the Relationship Banker position preferredPhysical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens.

Must be able to lift at least 20 pounds in order to process boxed or bagged coins.Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employmentTrustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank.

No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.