Relationship Banker

Relationship BankerThe Relationship Banker is responsible for conducting front line cash drawer transactions in an accurate and timely manner. Also responsible for maintaining existing relationships and generating new relationships and servicing of all specific branch deposit products and services. This individual will work with the operations and CRM Trainers to achieve the Bank's goals in the areas of deposit growth, business relationship growth, and consumer relationship growth including helping the other Relationship Associates and Relationship Bankers achieve CRM success and meeting personal goals for the Bank and themselves.

The RB is responsible for providing operational support and notifying the Data Center if issues arise. Exceptional customer service while maintaining essential controls and safeguards, is mandatory. Provides a complete range of customer services at the Bank, explaining available financial institution products and services, and refer customer information to other UBs or Loan Officers to process new and existing deposit and loan accounts.Assist customers with internet banking, mobile banking, bill pay and e-statements, change of passwords etc.Answer the phoneWorks well with the Data Center and ProofRuns a cash drawer and balances with little if any outagesEnsure all bank employees reporting to the UB follows bank policies and proceduresComply with all internal security proceduresMaintain complete confidentiality always both with customer and employee informationProvide support and carry out necessary duties for the front-line employeesVault responsibilities, including ATM and night depositoryScan work as neededWork at any of the five branches when neededResearch and resolve issues as well as respond to all customer inquiriesMaintaining and expanding existing bank relationshipsListen for possible referrals for other products and services and refer business when availableAssist with training of new or less experienced staff membersRepresents the financial institution in community affairs and civic organizationsVolunteers at Bank events for at least 8 hours a yearComplete all work with top level accuracy and on set time framesComply Banking regulationsCharacteristics/ Requirements:Positive attitude with leadership qualities with well-developed conversation skillsProfessional appearance requiredProvide quality customer serviceDemonstrated history of taking on additional tasksAt least two years prior banking or relevant experienceAble to remain calm, friendly and professional through any and all situationsPrompt, organized and efficientProficient computer skills, excellent written and verbal communication skills