Regular Collections Clerk I

Join The OD Family TodayAt Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do.

If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.Resolve issues preventing payment from customers, customers' logistic agent, pay agent, broker or freight forwarders and coordinates the collection of funds.Primary ResponsibilitiesManage a pre-determined queue of accountsStrive to properly communicate regularly and timely with assigned accountsOversee a large amount of past-due accounts, ranging in size of balance dueProvide excellent customer-service to all accountsMake electronic notes of all actions taken on the accountCommunicate with customers via the telephone or email to resolve disputes on accounts experiencing past due invoicesFollow up with Audit to insure any found errors have been corrected in a timely mannerReview check application and refunds for correct cash applicationFollow up with Revenue Control to insure cash application correction was completedCommunicate special customer needs to other departments and follow up on completion of tasksPrepare spreadsheets or other customized documents for customers to facilitate collection of fundsSend aging, documents, invoice recaps and other related information to customersCoordinate collection efforts with NAE after all disputes and errors have been resolvedReview statements and daily shipment status reports for accuracyRecommend credit removal for nonpayment or slow paymentProcess credit card paymentsJob QualificationsEducation:High school diploma or equivalentExperience:Prior collections experience preferredExcellent verbal and written communication skillsProficient with Microsoft Office, especially ExcelProficient with 10 key skillStrong typing skills, 50 wpm preferredStrong interpersonal and telephone skillsWorking Days:Monday, Tuesday, Wednesday, Thursday, FridayWorking Shift:MorningWork days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageVision & DentalShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).If you have questions regarding this posting or require assistance with the application process, please click here for contact information.