Registration/Titles SpecialistReady to build your career? Join our specialist team working in person at our Tempe headquarters! As a key part of the vehicle ownership journey, you'll be resolving title cases, processing registrations, and serving customers through their Carvana experience — making the process of owning a car simple, seamless, and unforgettable.Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across the team, Leadership, Workforce Management, and People Operations. 90% of our leaders were promoted from within - and we can't wait to see where this opportunity takes you!The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles some administrative work like processing receipts, directing workstreams, and verifying documents. AI extends our abilities, all in an effort to get our customers the paperwork they need to drive their car!Fast-Track Your Earnings! Your compensation grows as quickly as your skills do. We start this role at a competitive rate, and by consistently hitting your performance goals, your pay scales up fast:Day 1: $16/hrMonth 3: $16.50/hrMonth 6: $17/hrMonth 9: $17.50/hrOngoing: As part of our "Careers Not Jobs" program, you are eligible for an additional merit increase every 90 days.Stay on track, and you'll be earning $18+/hr by your one-year work anniversary!About the Role: This is a full-time, hourly, in-office role based at our Tempe, AZ headquarters (typically 38–45 hours per week).
The role includes potential holiday shifts, along with overtime opportunities based on business need.In this role, you will own the full journey of vehicle title and registration — from first document review to final transfer. You will be a key contact for customers, DMVs, lienholders, and internal partners, resolving complex title cases, processing registrations, and notarizing customer documents. This is a fast-paced, high-impact position where your work has a direct, visible effect on the customer experience every single day.In this role, you will:Review, process, and complete documentation required to transfer a vehicle title, ensuring all forms are accurate and compliant with state-specific regulationsContact customers, DMVs, lienholders, and third parties to collect missing or corrected documents and resolve complex title discrepanciesInput, cross-reference, and retrieve data across multiple databases and tracking systems with a high degree of accuracyProcess, finalize, and mail customer registration packets, and interact with state and county government licensing departments through multiple communication channelsServe as the voice of Carvana on inbound video calls to notarize customer documents and guide them through their vehicle ownership transitionMaintain detailed, up-to-date customer records and case notes to keep every handoff seamlessPartner with peers, vendors, and internal teams across the business to problem-solve in real time and keep cases movingExhibit strong written penmanship for title work and manage assigned caseloads from open to closeJump in where needed — special projects, team support, and other duties as the business evolvesOther duties as assignedWhat You Bring:Experience: 1–2 years of work experience in an administrative, data entry, or customer-facing capacity, and a genuine passion for getting the details rightTech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectivelyResilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, careful decisions that keep customers and cases moving in the right directionAttention to Detail: You enjoy digging into casework — cross-referencing documents, catching discrepancies, and making sure every title transfer is clean and completeNotary: Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire processDocument Experience: Experience with vehicle titles, DMV processes, or government licensing preferredInvesting in You: Benefits & PerksAt Carvana, we know when our people thrive, we all win. That's why we've built a Total Rewards package that goes beyond the basics — designed to support your growth, your well-being, and your success every step of the way.Financial Well-being:Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one401(k) retirement plan with Carvana matching contributionsOvertime opportunities based on business needEmployee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholderHealth & Wellness:100% company-paid healthcare premiums for comprehensive medical coverageDental and vision benefits to care for your overall healthWellness programs focused on supporting your mental, physical, and financial healthPet care savings program because we know your furry friends are family too!Work-Life Balance:Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond9 company-paid holidays, including your birthday, because we celebrate you!And more!TrainingTraining (approximately 2-4 weeks) will be paid at the full-time hourly rate! To best set you up for success, we are unable to grant time off during the training period. You will be required to demonstrate proficiency to graduate from training.ScheduleAt Carvana, we thrive in a fast-paced, dynamic, and ever-changing environment. This is a full-time, hourly position with work hours that may fluctuate based on business needs. Our operational hours cover Monday through Sunday, 6am - 6pm. Because your shift could include early mornings, evenings, or required weekend days, open schedule availability is required. All shifts provide two consecutive days off. We have bi-annual performance based shift bids where your schedule may change.Shift Options: We offer two primary shift schedules:5x8: Five days a week, eight hours per day4x10: Four days a week, ten hours per dayOvertime may be required during peak periods such as tax season.Legal stuffThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.