Registration Director

Job Details

Job DetailsJob Location: ATOKA, OK 74525Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalRegistration Director

Key Responsibilities

• Direct daily patient registration and admission operations.
• Supervise, schedule, train, and evaluate registration staff.
• Ensure accurate patient demographics, insurance information, consents, and required documentation.
• Oversee insurance verification, prior authorizations, referrals, and patient financial responsibility processes.
• Support point-of-service collections and approved financial-assistance procedures.
• Monitor registration accuracy, wait times, productivity, collections, denials, and patient satisfaction.
• Reduce registration errors, duplicate medical records, authorization failures, and billing delays.
• Maintain compliance with HIPAA, EMTALA, Medicare requirements, payer guidelines, and hospital policies.
• Investigate patient concerns and identify opportunities to improve department workflows.
• Collaborate with clinical departments, the Business Office, Health Information Management, and hospital leadership.
• Participate in performance improvement, emergency preparedness, and survey-readiness activities.

QualificationsQualifications

• High school diploma or equivalent required.
• Previous supervisory or management experience strongly preferred.
• Knowledge of insurance eligibility, prior authorizations, Medicare, Medicaid, commercial payers, medical terminology, and patient financial responsibility.
• Strong leadership, customer-service, organizational, communication, and problem-solving skills.
• Experience with electronic health record, registration, scheduling, and payer systems.
• CHAM, CHAA, or a comparable patient-access credential is preferred but not required.

This is a full-time, exempt leadership position. The successful candidate must demonstrate professionalism, accuracy, confidentiality, accountability, and a commitment to excellent patient service.