To support customer needs in medical device operation, the full-time Product Support Specialist will provide technical assistance via phone and remote tools, participate in weekend support coverage, and engage in an on-call rotation for after-hours escalations. Key responsibilities: Guide customers through product operation, configuration, and best practices Troubleshoot hardware, software, and networking issues efficiently Deliver timely solutions and proactively follow up to ensure customer satisfaction Required qualifications: Associate degree in a related field or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred) Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus) At least 1 year of clinical experience as a sleep/EEG technician or 2+ years in help desk or network support (preferred)