Managing a team of Technology Service Analysts, the full-time Regional Technology Services Manager will oversee Tier 2 support delivery, staff development, and operational execution of end-user technology services across multiple locations. Key responsibilities Supervise daily operations of Technology Service Analysts, including workload management, performance reviews, and staff development Ensure effective handling of Tier 2 incidents and service requests while collaborating with Tier 1 and Tier 3 teams for seamless service delivery Identify training needs and coordinate initiatives to enhance team skills and service quality, while maintaining proper documentation and knowledge management Required qualifications 4-6 years of technical support experience with increasing scope and responsibility 1-2 years of leadership or supervisory experience in a technical support environment Bachelor's degree preferred; equivalent experience considered Strong analytical and advanced technical troubleshooting skills across Windows and macOS environments Familiarity with ITSM platforms, preferably ServiceNow