Regional Technical Support EngineerThis is not a standard service engineering role. This is an opportunity to become the technical authority supporting highly specialized cryogenic and rotating equipment systems that power critical industrial gas, LNG, marine, and clean energy operations across North America. As the Regional Technical Support Engineer, you will play a pivotal role supporting service centers, field service teams, engineering groups, and customers by solving complex technical challenges that directly impact reliability, uptime, safety, and customer confidence.
You'll lead root cause investigations, provide advanced troubleshooting expertise, support warranty and reliability initiatives, and influence long-term engineering and operational improvements across the organization. If you thrive in high-impact technical environments, enjoy solving difficult equipment challenges, and want to work with advanced industrial technologies that support cleaner and more sustainable operations worldwide — this role offers both visibility and long-term growth.Why This Role Stands OutServe as a regional technical authority within a highly specialized and growing industryDirectly influence product reliability, service performance, and customer satisfaction across North AmericaWork hands-on with advanced cryogenic systems, rotating equipment, and industrial process technologiesHigh-visibility role partnering with field service, engineering, operations, and leadership teamsOpportunity to lead root cause investigations and drive continuous improvement initiativesCollaborate across service centers, workshops, customer sites, and global operationsJoin an organization helping support safer, greener, and more sustainable industrial infrastructure worldwideWhat You'll Be Responsible ForAdvanced Technical SupportProvide advanced troubleshooting and diagnostic support for complex cryogenic and rotating equipment systems across North AmericaServe as the primary technical escalation point for field service teams and service centersSupport workshops with engineering decisions involving repair methodologies, part usability, and rework dispositionMaintain and expand technical expertise across both current and emerging product linesCustomer & Field SupportAddress customer technical concerns with urgency, professionalism, and a solutions-oriented mindsetSupport field service teams before, during, and after customer site interventionsPromote a strong customer-focused culture throughout the service organizationDevelop detailed repair, overhaul, and technical service reports for customersRoot Cause & Continuous ImprovementLead root cause investigations involving equipment failures, reliability concerns, and product quality issuesImplement corrective and preventive actions to minimize recurrence and improve long-term performanceAnalyze customer feedback, complaint trends, and warranty data to identify systemic improvementsSupport continuous improvement initiatives focused on reliability, operational performance, and service executionWarranty & Reliability ManagementOversee warranty claim evaluations, approvals, documentation, and resolution processesAnalyze warranty KPIs and performance trends while reporting findings to leadership teamsMaintain accurate technical and warranty recordsProvide engineering and operational recommendations driven by reliability and performance dataKnowledge Sharing & Technical DevelopmentDevelop technical documentation, service bulletins, presentations, work instructions, and communication materialsSupport internal knowledge-sharing initiatives across North American operationsContribute to standardized technical guidance and best practices throughout the organizationWhat We're Looking ForBachelor's degree in Mechanical Engineering or related technical discipline10+ years of experience within industrial manufacturing, aftermarket service, or technical service environmentsStrong experience supporting rotating and reciprocating equipment systemsBackground working with cryogenic processes and industrial systemsAdvanced troubleshooting, root cause analysis, and diagnostic expertiseStrong written and verbal communication skillsAbility to influence cross-functional teams in fast-paced technical environmentsStrong customer-facing and problem-solving mindsetWillingness to travel regionally and globally as business needs requireIdeal BackgroundsLNG and cryogenic equipmentRotating equipment and turbomachineryIndustrial gas systemsCompressors, pumps, and process systemsIndustrial aftermarket service organizationsField service engineering and reliability engineeringHeavy industrial manufacturing and repair operationsThis global industrial technology organization is a recognized leader in cryogenic pumps, heat exchangers, process systems, and industrial gas solutions supporting LNG, marine, industrial gas, and clean energy markets worldwide. Their technologies help customers improve operational efficiency while advancing safer, cleaner, and more sustainable industrial operations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at .