Leading a team of Regional Patient Service Specialists, the full-time salaried Regional Patient Services Supervisor will ensure high-quality service delivery and operational efficiency while working in a remote or hybrid environment. Key responsibilities Supervise and coach Regional Patient Service Specialists through performance reviews and routine 1:1s Partner with supported Doctors and teams to resolve customer service inquiries and ensure satisfaction Analyze performance metrics and trends to drive improvements in service quality and team performance Required qualifications At least 1 year of experience within the Patient Services Representative department Familiarity with PSR workflows and operations Strong leadership and team coaching skills Ability to make data-driven decisions using performance metrics Previous supervisory experience or call center leadership preferred
Regional Patient Services Supervisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.