Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help early learners reach their potential to communicate, improve social skills, and prepare for academic success. Children are at the heart of everything we do.
Location: Based in Tysons, VA & requires frequent travel to centers throughout the Washington, DC and Baltimore metro areas
Reports to: VP of Operations
Start Date: Immediate / Flexible
Job Requirements
- Must have previous multi-site leadership experience, ideally in healthcare
- Must be willing and able to travel frequently within the assigned region, visiting each center at least once per month; many centers may require more visits
- Must demonstrate strong alignment with Ally's mission, culture, and leadership expectations
- Must be able to independently manage complex multi-center operations and lead through influence cross-functionally and cross-departmentally
- Must be willing to work occasionally on Saturdays (~6 times per year) to lead department trainings
- Bachelor's degree required, MBA preferred
What We're Looking For
- You demonstrate a proactive, solutions-oriented leadership style, anticipating problems and rallying your team
- You thrive in a fast-paced, dynamic operational environment and can manage multiple priorities across locations
- You communicate effectively and strategically across teams and stakeholders, adapting messaging to drive alignment and results
- You model professionalism, emotional intelligence, and calm under pressure, especially during escalations
- You excel at developing leaders and building strong cross-functional partnerships with clinical counterparts
- You are passionate about increasing client access to services, driving enrollment growth, and ensuring high-quality operations across all centers in your region
- You routinely leverage operational data to prioritize, inform decision-making, and identify risks and opportunities
Core Responsibilities
- Regional Oversight & Center Management
- Conduct monthly onsite visits to every center within the region; centers with performance concerns or new leadership may require more frequent visits
- Evaluate operational performance, culture, staffing health, safety, and facility conditions during each visit
- Meet with onsite clinical leadership to ensure alignment and identify cross-functional needs
- Ensure every center meets Ally's standards for safety, client experience, and brand consistency
- Leadership Management & Development
- Build a high-performing team by mentoring and managing SCOMs; if no SCOM, directly manage COMs/COMiTs
- Assist with onboarding of new operations staff members
- Provide coaching, performance feedback, and ongoing professional development for all staff and develop improvement plans
- Conduct weekly 1:1 check-ins with each direct report
- Support SCOMs in managing COMs and COMiTs, building a strong leadership pipeline for the region
- Facilitate regional professional development sessions, including Saturday meetings and other leadership content
- Participate in SCOM interviews
- Regional Performance & Scorecard Accountability
- Own the regional weekly scorecard and all associated operational metrics
- Monitor and proactively address trends in enrollment growth, client hours, staffing ratios, documentation completion, billing timeliness
- Lead weekly start date and enrollment optimization conversations with SCOMs and clinical leadership
- Prioritize cross-center initiatives that remove bottlenecks and improve consistency
- Clinical Collaboration
- Hold weekly alignment meetings with the Regional Clinical Director (RCD)
- Co-manage regional weekly meetings with each clinic in your patch
- Partner with clinical leadership to resolve client issues, support caseload expansion, and ensure operational systems enable high-quality care
- Monitor Allied Health waitlist status across the region and coordinate with the Director of Allied Health
- Escalation & Crisis Management
- Respond to regional escalations involving staff, clients, or facilities
- Support SCOMs during challenging conversations or high-stakes staff concerns
- Coordinate response plans during emergencies, facility disruptions, or staffing shortages
- Ensure escalations are documented, resolved, and followed up with action plans
- Quality Control & Compliance
- Ensure centers complete all required safety drills and follow emergency protocols
- Monitor and support adherence to company policies, operational consistency, and facility standards
- Conduct quality audits during center visits and follow up on improvements
- Validate regional readiness for audits, licensing requirements, or external reviews
- Regional Initiatives & Strategic Growth
- Coordinate and support new center launches, including staffing plans, operational readiness, and facility setup
- Implement corporate initiatives across all centers in the region
- Provide feedback to senior leadership about regional needs, risks, and opportunities
- Help forecast growth, guide resource allocation, and identify strategic priorities for the region
- Spearhead important strategic and special projects as needed
KPIs
- Enrollment growth across the region
- Average direct hours per client, including monitoring cancellations/attendance
- Center-based task completion rates
- Center note conversion timelinessStaff retention and staffing ratio stability
- Facility safety and readiness
- Leadership development progress and pipeline health
- Successful execution of new center launches
What We Offer When Joining Our Team
- Total compensation potential of OTE between $175,000 and $225,000 depending on experience
- Quarterly bonuses based on company performance
- Guaranteed semi-monthly paycheck (24)
- Company-sponsored DashPass
- 18 days of paid time off
- 9 paid holidays (5 set days + 4 floating holidays)
- Professional development opportunities
- Medical, HSA, Dental, and Vision coverage through Cigna
- Up to $9,000 in post-maternity childcare assistance
- 401(k) plan with company match
- Employee Assistance Program
- Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance
Pay Range: $175,000—$225,000 USD
Note: This position is NOT eligible for Visa sponsorship.
Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status. Your personal information will be used for recruitment purposes only and handled in accordance with applicable privacy laws.
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