Regional Operations & PSSR Manager - Power Systems

Main Duties & Responsibilities

Primary Job Role

Directly supervises Product Support Sales Reps & Service Branch Managers within their assigned territory. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Duties include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in a timely manner.

Strengthening relationships both internally and externally while expanding the customer base across specific accounts, products, and industries. This may include delivering formal presentations to business owners and key decision-makers. Conducts regular progress reviews to ensure alignment with company goals for Parts and Service Sales.

Develops Service and Parts sales budgets for Territory service/sales force. Ensuring that company goals and objectives are met. Responsible for the profitable and sustainable operation of the service department while maintaining the objectives of the company vision and mission.

Supports the development of budgets and plans for efficient use of buildings, materials, equipment, and personnel. Reviews revenues, costs, and accounts receivables to evaluate performance of the organization in meeting objectives and determining enhancements to profitable operation.

Works closely with Caterpillar Representatives, keeping in tune with current initiatives and utilizing all applicable Commercial Programs available.

Confers with VP Service Operations & Product Support and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions

Performs other duties as assigned.

Essential Job Competencies

• Safety : fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Strategic: Understands relevant industry and market trends. Develops and proposes a long-term strategy based on an analysis of the industry, marketplace and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.
• Political Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organization and political climate to solve problems and accomplish goals.
• Coaching and Mentoring : Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations