Benefits
- Health insurance
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Employee discounts
- Flexible schedule
Regional Operations Manager
ABOUT KIDSTRONG
KidStrong is a science-based children's training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you're passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you!
Position: Regional Manager – KidStrong
Reports to: Area Developer
Direct Reports: General Managers (3–5 centers)
If you're a proven leader who thrives on developing people, driving performance, and building a culture of excellence across multiple locations, we want you on our team.
RESPONSIBILITIES
REGIONAL OPERATIONS
- Own the operational health of 3–5 KidStrong centers within your region, ensuring each location meets brand standards, KPIs, and the KidStrong family experience.
- Analyze regional financials, center-level P&Ls, and key performance metrics to identify trends, opportunities, and risks — and act on them decisively.
- Conduct regular center visits to evaluate operations, class quality, cleanliness, maintenance, and brand consistency firsthand.
- Serve as the escalation point for center-level issues including maintenance, safety, staffing gaps, and member concerns.
- Partner with the Area Developer and internal teams to roll out company-wide initiatives and ensure consistent, high-quality execution across all centers.
- Oversee regional scheduling practices to ensure all centers are appropriately staffed and coaching shifts are reliably covered.
- Drive regional profitability through oversight of events, camps, and party programs — ensuring GMs are sourcing, scheduling, and executing these revenue channels effectively.
SALES & GROWTH
- Hold GMs accountable for lead management, CRM hygiene, self-sign-up conversion, and membership growth within their centers.
- Monitor regional sales performance and coach GMs on strategies to improve lead generation, conversion rates, and member retention.
- Champion community engagement and local marketing efforts across the region, supporting GMs in building brand awareness through events, partnerships, and social media.
- Identify underperforming centers and develop targeted action plans to return them to trajectory.
LEADERSHIP & PEOPLE DEVELOPMENT
- Directly lead, develop, and evaluate General Managers — serving as their primary coach, mentor, and performance manager.
- Recruit, hire, onboard, and when necessary, offboard General Managers.
- Foster a strong coaching culture across the region — modeling the \"see something, say something\" standard and holding GMs to it.
- Conduct regular 1:1s, performance reviews, and center visits with each GM, providing structured feedback aligned to KidStrong's leadership expectations.
- Identify and develop internal talent pipelines for GM and AGM roles across the region.
- Lead regional leadership meetings and ensure GMs are attending and actively participating in their weekly leadership touchpoints.
- Support GM professional development through LearnUpon and other training resources; monitor completion and hold teams accountable.
- Communicate professionally and responsively with GMs and internal stakeholders via Slack and email — this role requires consistent availability even outside of center hours.
COACHING
- Complete full KidStrong coach certification and maintain working knowledge of the curriculum, programming, and class delivery standards.
- Be prepared to step in and cover classes, parties, and camps across any center in your region when staffing needs arise — this is an active, hands‑on leadership role.
- Understand the \"why\" behind the KidStrong curriculum and be able to communicate it clearly to coaches, GMs, and families.
- Must be able to work in a physically intensive environment — including moving through class, interacting with kids ages walking to 11 years old, and lifting and moving equipment up to 25 pounds.
- Must be comfortable physically working with children to support proper technique and ensure student safety.
CULTURE & BRAND
- Be a visible and engaged leader across all centers — GMs and their teams should experience you as a present, invested resource, not just an oversight function.
- Uphold and reinforce KidStrong's core values and DNA competencies across every center in your region.
- Ensure regional social media presence reflects on-brand, organic content standards and that GMs are actively maintaining their center‑level channels.
- Model the standard you expect — your leadership sets the tone for every GM, coach, and family interaction in your region.
SKILLS & QUALIFICATIONS
- 3–5+ years of multi‑unit or multi‑site management experience, preferably in fitness, youth programming, retail, or a service‑based franchise environment.
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months–11 years old. A passion for working with children is required.
- Demonstrated track record of developing managers and driving measurable performance improvements.
- Strong financial acumen — comfortable reading P&Ls, interpreting KPIs, and making data‑informed decisions.
- Experience with CRM platforms, scheduling tools, and Google Workspace (Gmail, Sheets, Docs, Calendar).
- Exceptional communication skills — written, verbal, and in difficult conversations.
- Willingness and ability to travel regularly across your assigned region of 3–5 centers; this role is field‑first.
DNA / COMPETENCIES
- Exhibits High Standards — and holds others to them
- Develops Leaders, Not Just Followers
- Command Presence
- Accountability Without Blame
- Strategic Thinker / Operationally Grounded
- Passion for Kids and Families
- Mentor Mindset
- Results‑Oriented
- Adaptability
- Oral/Written Communication
- Coachable / Low Ego
- Planning & Organizing
Regional Manager in olathe at Unknown Company
This position is listed as full time and onsite.