Regional Manager

The Director of Operations provides strategic and operational leadership across a region of healthcare practices, working closely with Practice Managers and Physician Leadership to drive high-quality patient care, operational excellence, team performance, and profitable growth.

Responsibilities:

• Lead the operational performance and day-to-day management of multiple healthcare practices.
• Partner with Practice Managers and Physician Leadership to improve patient care, patient flow, productivity, and overall practice performance.
• Monitor financial and operational KPIs, including revenue, labor costs, operating expenses, and cost of goods/services, identifying opportunities to improve profitability.
• Lead, coach, and develop Practice Managers, building high-performing teams and supporting recruitment, retention, and succession planning.
• Drive consistent processes, operational standards, compliance, and best practices across all practices.
• Use data, reporting, and market insight to identify opportunities for growth, cost improvement, and operational efficiency.
• Lead strategic initiatives, change programmes, practice expansion, and integration activities as required.
• Partner with clinical and senior leadership on budgets, capital expenditure, equipment, supplies, and other operational priorities.
• Ensure practices maintain safe, professional, well-organized environments and effective management of inventory and company assets.

Requirements:

• Extensive experience in multi-site, business, or healthcare operations.
• Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
• Previous Optometry or Ophthalmology experience preferred.
• Proven experience leading, coaching, and developing managers and teams.
• Strong financial and commercial acumen, with experience managing budgets and operational KPIs.
• Demonstrated ability to improve revenue, profitability, productivity, and operational efficiency.
• Strong strategic thinking, problem-solving, communication, and stakeholder-management skills.
• Excellent organizational and project-management abilities with the confidence to manage multiple priorities.