Ensure that assigned managers are aware of and trained on the use of company tools, resources, and SOPs
Assist in onboarding and set-up of new associations
Act as an intermediary with owners/residents when complaints arise
Lead and mentor assigned general/community managers
Work with managers to identify and mitigate risks related to property operations
Occasionally fill in managing communities in the absence of the general/community manager
Review board meeting reports and ensure compliance with APM standards
Utilize data and analytics to drive decision-making
Attend monthly and quarterly board meetings, vendor events, corporate offsites
Effectively communicate the business vision and cultivate an engaged team
Requirements
Bachelor's degree in Business Management, Finance, Business Administration, Hospitality Management, Business Analysis, and/or Management or another related field
7+ years of experience in HOA property management with experience managing luxury high rise HOA communities
Proven track record of managing large and diverse portfolios
Proven success leading, mentoring, and developing teams
Strong client relationship and account management experience with Boards and executive stakeholders
Excellent communication, problem solving and organizational skills
Strong financial acumen, including experience with budgeting, financial reporting and maximizing property values
Ability to resolve issues and achieve goals through diverse leadership teams
Highly motivated, autonomous, outcome focused, committed to excellence and customer service
Seeks learning and advancement opportunities, embraces new activities, responsibilities and challenges
Proficient in Microsoft Office (strong Excel & Smart Sheets) and SNAP HOA software