The Regional Manager- Affordable is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands‑on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.
Responsibilities
- Oversee the recruitment and interview process for all site‑level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards
- Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively
- Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed
- Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed
- Perform site visits weekly, engage with team members, and schedule and host regular client calls
- Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow‑up after client visits and calls
- Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
- Approve expense requests and manage expense reporting to align with budget expectations
- Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
- Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections
- Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management
- Oversee resident and vendor‑related communications, ensuring timely resolution of issues
- Monitor property marketing efforts, including reviewing property websites and advertising
Requirements
- Bachelor's degree from a four‑year college or university Experience may substitute for education
- Four years in multifamily property management, with at least two years in a Community Manager role
- 3rd party management experience
- Knowledge of multifamily property management operations, respective markets, and industry trends
- Knowledge of budgeting, financial reporting, and variance analysis
- Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
- Skilled in Microsoft Office Suite and Property Management Software such as Yardi
- Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar