Regional Loyalty Lead - Phoenix

This position is intended for experienced Assistant Store Managers and store-level leaders who are ready to leverage their leadership, coaching, and associate development experience in a field-based role.About the RoleAs a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.What You’ll DoRoutinely visit stores within designated markets to host a variety of in-store training and conduct observationsDevelop strong relationships with designated Store Managers, Assistant Store Managers and Service SupervisorsPrioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territoryExecute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District ManagersDevelop New Hire training plans within stores to ensure a Culture of Credit from day oneManage and lead District contests and provide District Managers and Regional Managers with associate engagement resourcesUse analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvementUtilize associate performance reports to provide consistent associate recognitionCommunicate reporting and engagement opportunities to TLMsGather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practicesActively drive and support credit performance in stores during key timeframesAdditional task may be assignedWhat Skills You HaveRequiredRetail store management experience, with a demonstrated track record of delivering results and building strong teamsExcellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarityAbility to collaborate and work cross-functionallyStrong customer focus and customer-centric mindsetProactive, self-starter who can work well both independently and as part of a teamPreferred3+ years related experienceCollege degreeRetail experience Special RequirementsRemote location, you will need to be self-guided and results-focused75% travel within designated territoryJob SummaryJob number: R Profession: Credit & Call Centers