Ascend is seeking a Regional IT Support Lead to serve as a senior, hands-on member of its regional service desk and the primary IT relationship owner for each Partner Firm in the region. You will spend about 80% of your time solving tickets alongside L2 technicians, while supervising queue health and coaching the team to high performance.
The Lead will identify gaps, coordinate with L3/L4 teams, and ensure issues are addressed proactively, strengthening trust with partner firms and executive
#J-18808-LjbffrRegional IT Support Lead — AI-Driven Helpdesk Leader in or at Unknown Company
This position is listed as full time and onsite.