Regional Field Service Manager

Regional Field Service Manager at Benco DentalLocation: Richmond, VAAt Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!What's in it for YOU?Excellent Compensation PackagesMedical, Dental and Vision Benefits Effective on Day 1401k Package and Profit SharingAssociate Discounts and Community Giveback ProgramsCollege Tuition Savings ProgramCaring Family Culture Toward all AssociatesCertified as a FORTUNE Great Place to WorkOpportunities to Build a Better Benco through Diversity and Inclusion Resource GroupsFamily owned for 90+ yearsPosition Summary:As the Blue Ridge Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.Do YOU Possess These Skills and Attributes?Exceptional Time ManagementProfessional and Positive AttitudeComputer and Networking ExperienceExceptional Customer Service, Planning, and Problem-SolvingEffective Interpersonal and Communication Skills while Presenting and NegotiatingField Repair in a Dental/Medical EnvironmentDo These Responsibilities Interest YOU?Assist, coach, evaluate, and improve performance of regional service/installation techniciansCollaborate with Regional Sales Manager to achieve regional labor sales goalsEnsure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned workHold Service Technicians accountable for responsibilitiesCoordinate/conduct regularly scheduled meetings with all Regional PersonnelEnsuring high customer service satisfaction ratesDo YOU Meet These Requirements?Education/Experience: Associate Degree in: Business or BioMed Technology5 Years' Experience in a Service IndustryPrevious Management ExperiencePhysical: Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twistingFrequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 poundsRoutine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shouldersAbility to work in tight spacesFrequent traveling to customer sites (daily) and occasional use of power toolsWho We Are: It's our Mission to Drive Dentistry ForwardBenco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions.

These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental.

We look forward to hearing from you!We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day.*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.