Regional Director of Operations

The Regional Director of Operations is responsible for all assigned aspects of the assigned region and its employees and clients.

Primary Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Oversees all coaching and development of assigned personnel to include Officers, Account/PM Managers, Supervisors, Trainers, and back-office staff personnel
• Accountable for achieving budget targets for overtime, turnover, and recruitment
• Responsible for setting annual objectives and reviewing and conducting all personnel performance reviews with assigned personnel
• Communicates and works closely with Senior Executives within the corporate office to meet and exceed company and client expectations
• Contributes to the company overall strategies, budgeting process, and execution of goals and objectives
• Develops and strengthens meaningful relationships with clients
• Conducts regular quality assurance checks with clients and addresses concerns promptly and efficiently
• Responsible for growing the FCS brand and business development
• Accountable for promoting positive morale and overall satisfaction of both employees and clients
• Develops, implements, and promotes processes and procedures to improve overall success of region
• Holds regular meetings and communicates company expectations, updates, and recognizes success within Manager and Supervisor personnel
• Utilizes Win Team regularly to analyze reports for scheduling, turnover, invoicing, and compliance

Knowledge, Skills, and Abilities

Minimum Requirements

• Education: Bachelors degree or 5+ years of experience in similar role
• Experience working in a data center, with an understanding on operations and security needs.

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED

• Microsoft Office Suite
• Word
• Excel
• PowerPoint