Regional Director - DDG

Job Title: Regional Director

Position: Director

Department: Operations

Reports To: Chief Operating Officer

FLSA Status: Exempt

Last Modified:

Overview

The Regional Director is responsible for providing direction, maintaining compliance, ensuring the overall successful operation at each individual location. This role manages the effective and efficient execution of all operational systems, processes and policies in support of the Company’s mission, vision, and values. This position serves as an extension of the Chief Operating Officer and Director of Operations, directly supervising all department managers; executing strategy, providing direction and ongoing training to ensure members receive outstanding customer service, by a friendly staff in exceptionally clean, well‑maintained facilities.

This is an elevated management position that supervises location managers and oversees the general operation of the department. This is a hands‑on role that operates in a fast‑paced, cross‑functional working environment. This position requires advanced critical thinking, exemplary task execution, and the confidence to lead staff, peers and senior leadership. The individual must be self‑motivated with the ability to work independently, perform under pressure, and handle confidential matters with discretion.

Responsibilities

• Oversee the Operations department at all DMV area locations to ensure compliance and alignment with the strategic and financial goals of the Organization.
• Oversee customer support processes and organize them to enhance and drive customer satisfaction.
• Perform duties normally associated with supervisory positions such as hiring, training, scheduling, payroll, disciplinary counseling, and performance management.
• Manage the use of budgets; monitor department salaries, timecards, commissions, and bonus payouts to ensure compliance and alignment with department goals.
• Develop and maintain a qualified and integral team that effectively represents the quality and professionalism of the Organization.
• Educate staff on proper company policies and procedures.
• Communicate areas of accountability and performance expectations to direct reports.
• Develop managers for future advancement.
• Assist with strategies for developing business and achieving the department’s revenue and brand goals.
• Foster a cooperative and harmonious working climate to maximize employee morale and productivity.
• Solicit and appropriately respond to positive and negative member feedback.
• Attend management meetings and participate in training seminars as requested or needed.
• Ensure proper execution of all Company strategies, procedures, and techniques.
• Keep senior leadership promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
• Ensure completion of various daily, weekly and monthly tasks and reports in a timely and accurate manner, as assigned or requested by management.
• Represent the company in a professional manner at all times.
• Perform other duties and responsibilities as required or requested.

Competencies

• Strong communication skills and ability to respond well to questions.
• Demonstrated utmost ethical conduct and personal integrity.
• Excellent time management and organizational skills.
• Advanced problem‑solving skills – identifies and resolves problems efficiently and promptly; gathers and analyzes information; develops solutions; uses reason.
• Proven ability to lead, delegate and manage others.
• Proven ability to take initiative – proactive, resourceful, and self‑sufficient.
• Excellent people skills – able to work in an ambiguous, fast‑moving environment while also driving toward clarity and solutions.
• Demonstrated resourcefulness in setting priorities.
• Possesses personal qualities of integrity, credibility, and commitment to corporate mission.
• Ability to work in a team dynamic.
• Adapt well to change and inconsistency in the workplace.
• Ability to present oneself and the company in a professional manner.
• Ability to organize, prioritize, and meet deadlines.
• Dedicated to maintaining personal integrity and one’s own health and fitness.
• Ability to balance a customer‑oriented and a results‑driven approach.
• Ability to deal with pressure in meeting financial quotas and operational expectations.

Required Education and Experience

• Minimum 18 years of age.
• GED or High School Equivalency.
• Bachelor’s degree in business or related field – preferred.
• 2–5 years of industry‑related experience.
• 2–3 years of experience as a managing director or in a similar role.
• Prior experience developing and implementing strategy and/or business plans.
• Proficiency in Microsoft Office Suite.
• Active CPR certification (not required at the time of hire but must be obtained within 30 days of hire).

Supervisory Responsibility

The Regional Director serves as the immediate supervisor to the managers within the department and indirect supervisor to the reporting employees. As a department supervisor, this role is responsible for executing departmental processes, managing profitability, and overseeing the day‑to‑day operation of the department.

Work Environment

This position operates in a flexible office setting and in a gym/recreation center environment. It requires the ability to be productive working at various locations without a dedicated office space. Some remote work is allowed, but 80% of this role should be spent in gyms supporting on‑ground teams. The role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, filing cabinets and scanners. Directors must be computer literate and comfortable working with a multitude of computer software and information systems. The position is frequently in an environment where noise levels vary from quiet while at home or in the gym during the day, and loud when in a facility during programming.

Physical Demands

Physical demands described here are representative of those that must be met to successfully perform the essential functions. At times, this position requires hands‑on physical activity. Directors must have a high degree of energy, be physically fit, and have the endurance to participate in the physical activity that is the center of our Company product. Reasonable accommodations may be made to a degree to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, individuals are frequently required to: walk, stand, sit and talk and hear; use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms; balance; stoop, kneel, crouch, or crawl; lift and/or move up to 25 pounds, and occasionally aid or assist participants. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Position Type / Expected Hours of Work

This is a full‑time position that requires a physical onsite presence and a minimum of 40 scheduled hours per work week. While the expected days and hours of work are Monday through Friday, 9 am to 6 pm, this schedule is largely dictated by the demands of the department and may lack consistency from week to week. Early morning, evening, and weekend work is frequently required as job duties demand; however, flextime may be granted to offset early morning, evening, or weekend hours worked, subject to supervisor approval.

Travel

This position requires a medium to moderate amount of travel. The individual will be expected, but not limited to, travel between all locations as job duties demand. Although travel is primarily local during the business day, some out‑of‑the‑area and overnight travel may be expected.

Work Authorization / Security Clearance

This position requires additional screening as a condition of hire.

Veteran Self‑Identification

Invitation for Job Applicants to Self‑Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who, but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • A person who was discharged or released from active duty because of a service‑connected disability.
• A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an armed forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self‑Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and the answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn’s disease, irritable bowel syndrome
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema

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