Regional Director (Austin, TX)

What is your Purpose What You Will Do As a Regional Director, you will be responsible for all aspects of successful property management for a portfolio of apartment properties. This includes overseeing the performance of on-site personnel, ensuring the properties are in compliance with all CWS safety practices, implementing operating policies and regulatory requirements, and keeping the properties clean and in working condition.

Align with and positively influence the CWS Culture As a company leader, embody and promote the CWS Purpose and Values CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.

Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

Do a great job operating the properties. Recruit, hire, train, retain, and lead team members within your assigned portfolio. Support, mentor, and train the on-site managers to provide a safe and superior living experience. Drive the growth and development of team members through providing feedback and coaching. Hold team members accountable for their performance. Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.

Meet objective budgeted financial goals. Manage the leasing and operations strategies for a portfolio of multi-family apartment communities. Lease the properties at or above market rate, for new and existing residents. Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals. Effectively manage the property’s controllable expenses as compared to their budget. Provide timely notification if variances arise, and action planning to mitigate negative variances. Keep the communities clean, safe, and functional.

Conduct regular property inspections to ensure tour path and living conditions are in clean and working order. Review safety inspections and incident reports, and address patterns or other concerns. Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units. Escalate concerns related to the safety and wellbeing of people or property as appropriate.

Provide exceptional customer service. Resolve resident complaints in a timely, patient, and professional manner. Ensure service requests are completed in a timely and satisfactory manner. Maintain four (4) stars or greater on Google, for each property within the assigned portfolio. Ensure employee engagement is high throughout the assigned portfolio.

Effectively problem solve. Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems. When problems arise: Quickly and accurately diagnose the problem. Clearly, concisely, and accurately communicate the essence of the issue at hand. Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate. Follow-up and follow through until all necessary remedies or actions have been completed. Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.

Effectively collaborate with other departments within the Company Establish and maintain credibility and trust with corporate departments in areas related to income, expenses, physical issues, personnel, safety, and security.

Qualities

Emotionally intelligent Critical thinker Authentic Superior verbal and written communication skills Influential leader, personality, and role model Polished, professional presentation

Qualifications

Four-year bachelor’s degree preferred, graduate experience a plus. 10+ years progressive management experience in the multifamily real estate sector. Knowledge of the multifamily industry’s trends, best practices, rules and regulations. Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems. Own a valid driver’s license and have current automobile insurance.

What We Offer At CWS, our employees are like family.

We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance.

• 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• Multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match.
• Pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• Paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed throughout residential apartment communities, including occupied units, vacant apartments, exterior grounds, and maintenance areas. Position regularly involves exposure to varying temperatures, noise, dust, fumes, chemicals, power tools, and moving mechanical equipment.

Physical Requirements

Requires frequent physical activity including walking, standing, bending, kneeling, crouching, climbing ladders, and working in confined or elevated spaces. Regularly lifts, carries, pushes, or pulls tools, appliances, equipment, and supplies up to 50 pounds. Position involves exposure to varying weather conditions, maintenance equipment, chemicals, and other environmental conditions associated with property maintenance operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe

Through “Enhancing Lives the CWS Way,” our five core values we embody are: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, A Demand for Excellence with a Sense of Urgency.

Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer.