Regional Care Coordinator

Managing the member experience through transportation coordination, the full-time Regional Care Coordinator will monitor trips, provide member support, and ensure successful outcomes while working remotely from Florida or Mississippi. Key responsibilities Act as a liaison with health plan clients, members, and partners to coordinate care for members needing extra support Monitor and confirm trips, handle escalations, and ensure accurate transportation arrangements Document issues and follow up with members to ensure timely and safe transportation to appointments Required qualifications High school diploma or G.E.D. equivalent 9 months of experience in a Customer Care Representative role or equivalent experience in health care case management Proficient in Microsoft Outlook, Word, and Excel Ability to handle escalated situations with analytical thought processes Strong leadership and team-building skills