Managing member experiences post-trip intake, the full-time Regional Care Coordinator will monitor and ensure successful transportation outcomes while working remotely in the Eastern Time Zone. Key responsibilities Act as a liaison with health plan clients, members, and partners to coordinate care and support for identified members Monitor trips, confirm details, and resolve issues to ensure timely and accurate transportation for members Document escalations and action plans while adhering to policies and compliance with KPIs and contract requirements Required qualifications High school diploma or G.E.D. equivalent 9 months of experience in a Customer Care Representative role or equivalent healthcare case management experience Proficient in Microsoft Outlook, Word, and Excel Ability to work in a fast-paced environment while maintaining confidentiality and accuracy Familiarity with medical terminology and patient care is preferred
Regional Care Coordinator in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.