- Provide operational excellence within the assigned region
- Drive change management plans, develop strategies and deploy tactics to attain financial and operational goals
- Achieve Rentokil North America’s Company goals and revenue growth
- Monitor progress against district and region revenue objectives
- Oversee development of General Managers through talent assessment and development
- Manage recruiting efforts, interviewing, hiring and onboarding
- Oversee relationship with all residential and specific commercial clients
- Resolve client disputes and complaints
- Ensure company programs and initiatives are delivered with excellence
- Follow all established standard operating procedures (SOPs) within the business
- Lead and drive organization values through quality of service, relationships, and teamwork
- Orchestrate joint team meetings to build camaraderie and share best practices
- Enable ongoing development of BMs via effective evaluations and coaching
Requirements
- Bachelor’s Degree or equivalent in Business Management related subject
- 8+ years of field services management experience required, or an equivalent combination of education and experience
- Master’s Degree preferred
- Alternatively, military ranking of O5
- Business operations experience
- Skill in managing and leading assigned projects - understanding of project management
- Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services
- Must possess a valid driver's license from state of residence
- Knowledge of laws, regulations, methods, and techniques in the area of specialty.
Core Competencies
Demonstrates expertise in operational excellence, change management, and business operations, with a strong focus on talent development and client relationship management. Proven ability to lead teams, drive revenue growth, and ensure compliance with industry regulations.
Highest-signal resume keywords
- Operational Excellence
- Change Management
- Field Services Management
- Project Management
- Client Relationship Management
ATS Optimization Keywords
Hard Skills
- Business Operations
- Project Management
- Talent Development
- Revenue Growth Strategies
- Standard Operating Procedures (SOPs)
- Client Dispute Resolution
- Recruiting and Hiring
- Coaching and Evaluations
- Financial Goal Attainment
- Laws and Regulations Knowledge
Soft Skills
- Team Leadership
- Communication
- Relationship Building
- Conflict Resolution
- Camaraderie Building
Certifications & Qualifications
- Valid Driver's License
- Pest Control Licenses
Industry Keywords
- Field Services
- Business Management
- Operational Goals
- Client Services
- Change Management Plans